The cleaning company that shows its work.

Yes. Klaro holds an NEA Cleaning Business Licence (Class 2) — which requires a minimum paid-up capital of $25,000 and bizSAFE Level 3 certification, both of which we hold. It's the standard every legitimate estate cleaning contractor in Singapore is expected to meet, and many quietly don't. We provide our licence and insurance certificates with every quotation, and you can verify any licence on NEA's public register.

The documents your council should always ask a contractor to show — we lead with ours:

Every area on the daily route is completed with a time-stamped photo, reviewed and endorsed by a supervisor before the day is closed. You don't take our word for it — you see the record. Here's the kind of daily report your building generates:

The portal shows this live as it happens; the month-end report compiles every day of it — attendance, inspections, works and complaint handling.

Our commitment is simple: every complaint attended within 2 hours during working hours, and fully resolved within 24 hours — guaranteed. In practice we aim to be there far faster, because a complaint logged during a shift must be attended before our cleaner can clock out.

The safety net: your portal shows the response clock on every case, measured against your contract in working hours — so the promise is one you can watch us keep, not just one we make.

Our supervisor arranges a replacement, and the cover appears in your reports. A missed day with no cover would show — visibly — in your portal's "cleaning on track" figure, which is exactly why it doesn't happen.

If your contract includes it, yes — schedules, coverage and response times all follow what's agreed for your site.

Far less painful than staying with a service you're unhappy with. There's no gap in cleaning, no lapse your residents will notice, and no mountain of paperwork on your side — we handle the transition. Most estates switch at renewal in four simple steps:

The only thing your council actually does? Say yes, and watch it happen.

Tell us and we'll address it — retraining, closer supervision, or a replacement if needed. Because every cleaner is tied to their own photo-verified reports, performance issues show up early in the data, so we're often fixing them before you'd have noticed. You're never stuck with a poor fit.

A dedicated supervisor oversees your site — reviewing and endorsing daily reports, running at least two quality inspections a month, arranging cover, and being your escalation point. Your managing agent has a direct line to them, and to us. You're never left dealing only with a cleaner on the ground.

We bring our own equipment and cleaning agents as standard, and we can manage washroom and pantry consumables (hand soap, paper, refuse bags) as part of the contract or leave them to you — whichever your council prefers. Consumable usage is tracked against budget and reported, so there are no surprises on stock:

Yes — we carry $1 million in public liability insurance, and our crews are covered under work injury compensation as required by law. In the rare event of accidental damage on site, you're protected. Certificates are provided with every quotation.

Yes. Beyond your daily contract we provide add-on and ad-hoc services — pre-AGM spruce-ups, festive-period manpower, post-renovation cleans, pool and landscaping works, and more. These are scheduled in advance, carried out with photo proof, and appear on your council's works calendar.

Continuously. Your portal is live every day; a formal report is issued at the end of each month for your council to review and endorse. For your AGM we compile a quarter, half-year or full-year pack — built to be tabled and understood in minutes, not deciphered. Here's the kind of summary your council receives:

Island-wide. We serve MCSTs, managing agents, landlords and facility managers across Singapore, from 10-unit boutique developments to 300-unit estates and commercial buildings.